Refund policy

We want you to love your Shadeline sleeves. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging.

To start a return, email us at getshadeline@gmail.com with your order number and reason for return. We'll walk you through the next steps.

Refunds

Once we receive and inspect your returned item, we'll notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, email us at getshadeline@gmail.com within 7 days of delivery with a photo of the issue. We'll make it right with a replacement or full refund.

Exchanges

Need a different color or style? Email us at getshadeline@gmail.com and we'll help you exchange it.

Questions?

Reach out any time at getshadeline@gmail.com — we typically respond within 24-48 hours.